Privacy Policy

PrioxiMRO (“we,” “us,” or “our”) understands that privacy is an important concern for visitors to our website located at prioximro.co.uk and our users/visitors. This Privacy Policy explains our policies and practices regarding the collection, use, and disclosure of information you submit through our website or platform, or that we collect as a result of your interactions with us, so you can understand the level of privacy protection we provide.

User Consent

By accessing our website or platform, you agree to the terms of this Privacy Policy. You also consent to being contacted by PrioxiMRO unless you email us requesting that we not contact you or your organization.

Personal Information

“Personal Information” means information that allows someone to identify or contact you — for example, your name, job title, company name, telephone number, or e-mail address — as well as any information associated with or linked to the above.

Anonymous Information

“Anonymous Information” means information that does not directly identify you individually, such as aggregated platform usage patterns or website traffic data. We collect both Personal Information and Anonymous Information, as described below.

Cookies and Similar Technologies

We use cookies and similar technologies (such as pixels and local storage) to operate our marketing website, remember your preferences, and understand how visitors use our pages and forms. Cookies are small text files stored on your device that help us make the site work properly and improve its performance. We do not use cookies for any sign-in or account functionality.

Types of Cookies We Use

We may use: (a) strictly necessary cookies that are essential for the technical operation of the site and basic security; (b) analytics and performance cookies to collect aggregated, non-identifiable statistics about how visitors browse our pages and submit enquiry forms; and (c) functional cookies to remember choices such as theme or other preferences. Where required by law, non-essential cookies (analytics and functional) are only used after you provide consent.

Cookie Consent and Choices

By clicking “I Agree” on our cookie banner or by continuing to use our website after seeing the banner, you consent to our use of cookies as described in this Privacy Policy. You can manage or delete cookies at any time through your browser settings; however, blocking certain cookies may affect how some parts of the site function. Strictly necessary cookies will remain active as they are required for the website to work correctly.

Types of Information We Collect

PrioxiMRO collects Personal or Anonymous Information when you visit our website, request a demo, or engage with us on social platforms. Declining to provide requested information may limit access to certain services. We collect only the minimum information needed to respond to requests and use cookies/web beacons on prioximro.com for this purpose.

• Product/support inquiries: Name, e-mail address, employer organization name, how you heard about PrioxiMRO, contact details, and a brief description of your business need (e.g., Part 145 compliance requirements, fleet size)
• Feedback: E-mail address, comments on the platform, dashboards, or support experience
• General inquiries: Contact information, company name, subject/message content, and inquiry type (customer, partner, OEM, developer)
• Direct e-mails: Any information contained in messages sent via e-mail hyperlinks on our site

Information Collected Via Technology

We use standard technological tools to collect browser type, language, IP address, and access times when you use prioximro.com. Cookies and web beacons help us recognize returning visitors and analyze site traffic; you may disable cookies in your browser, though this may limit access to registration-based features.

Use and Disclosure of Personal Information

We use your information to respond to inquiries, facilitate demos or onboarding, and share updates about PrioxiMRO features and services relevant to aviation MRO compliance and operations. We do not sell, trade, or rent your Personal Information, though we may share it with vetted service providers (e.g., analytics, lead generation, hosting partners) strictly bound by confidentiality obligations, or as required by law to protect PrioxiMRO’s legal rights or user safety.

Sharing with Affiliates and Business Transitions

We may share information with PrioxiMRO subsidiaries or affiliates without separate consent. Should PrioxiMRO or its assets be acquired, you will be notified that the acquiring entity assumes rights and obligations under this Privacy Policy.

Your Choices and Communication Preferences

You may opt in or out of marketing communications at any time by using unsubscribe links or emailing us directly. Notices regarding updates to our Terms of Service or this Privacy Policy may still be sent regardless of marketing preferences.

Information Access Rights

You may request access to, or updates of, your Personal Information by emailing contact@prioximro.co.uk. For data privacy queries as a Data Subject, please contact privacy@prioximro.co.uk.

Minors

PrioxiMRO’s platform is designed for business/enterprise use. We do not knowingly collect Personal Information from individuals under 18 without parental or guardian consent, and do not knowingly collect data from anyone under 13.

Security of Personal Information

PrioxiMRO maintains ISO-certified infrastructure and industry-standard security measures, including firewalls, encrypted data transmission, and restricted internal access, to protect your Personal Information. While we take significant precautions, no system can guarantee complete elimination of security risk.

Security Measures

We employ high-grade security protocols for both personal and non-personal data. Despite this, complete security cannot be guaranteed due to the nature of internet communications.

Policy Updates

This Privacy Policy may be revised periodically. Material changes will be posted on this page. Continued use of our website or platform after such updates constitutes acceptance of the revised terms.

Legal Disclaimer

We may disclose your data as mandated by law or in good faith when such actions align with legal obligations. Beyond legal imperatives, your data is considered confidential and will not be shared with third parties.

External Links

Our website may link to external sites not operated by us. PrioxiMRO is not responsible for the privacy practices or content of such sites.

Sale or Ownership Transfers

In case of organizational sale or change of control, your data will be treated as an asset and transferred accordingly.